top of page

Terms and Conditions


1. General


1.1 The contractual partner is Little Roo LLC, c/o Bollag, Unter Altstadt 10, CH-6300 Zug, (hereinafter referred to as "Little Roo"), registered in the Commercial Register of the Canton of Zug under the company number CHE-216.908.998


1.2 The Terms and Conditions (hereinafter referred to as "TC") apply to the purchase of all products that Little Roo has in its product range.


1.3 In the case of an order of the customer ("customer"), these TC apply exclusively in the version valid at the time of the order. Conflicting or deviating terms and conditions of the customer are not recognised, unless Little Roo has given prior written consent. By ordering or buying from Little Roo, the customer confirms the full acceptance of these TC.


2. Sale contract and registration


2.1 The sale takes place via the online shop at www.littleroo.ch. Telephone or written orders may also be accepted upon agreemen. 


2.2 The presentation of the goods displayed in the online shop with the listed prices is to be understood as an invitation to the offer. By filling out the form in electronic format and sending it by pressing the button "Buy" in the online shop, the order process is completed. Thus, the customer makes a binding offer to Little Roo for the purchase of the ordered products. With the dispatch of the article(s), it is understood that the offer of the customer is accepted by Little Roo.


2.3 Little Roo is entitled to refuse an offer without stating reasons.

2.4 The customer acknowledges that all orders through the Website are with respect to goods intended for personal and domestic use only and non-commercial use, and quantity restrictions may apply.

 

2.5 All goods are subject to availability. While we endeavour to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available. Where goods are out of stock for more than a reasonable time, we will refund you the price paid for such goods as soon as possible and in any case within 30 days.

 

2.6 "Stock Available" and "Pre-order" items. On occasion we may pre-sell items which are not available for immediate dispatch. "Pre-order" items should be clearly labelled on the website, with the expected delivery time frame. We also offer products which are out of stock, but which we know are or will be available for order from our suppliers. These will be clearly marked as "Stock Available in..." or "Delivery in..." with the associated lead time. These times are estimates based on the information given to us by our suppliers. 

 

Your FULL order will be dispatched once the pre-order item becomes available. If you require other items on your order, earlier than this, contact Little Roo via email before the order has been dispatched. Please note expected delivery dates are approximate, estimated using information provided by the supplier. We do our best to get them to you as soon as possible but Little Roo cannot be held responsible for loss due to late delivery.


2.7 When ordering goods and / or creating a customer account in the online shop, the customer is required to register and specify his or her personal data. When entering the data required for the registration, the customer is responsible for entering true and complete information. The customer is further obliged to treat the personal access data confidentially and not to make it accessible to unauthorised third parties. The confirmation of registration usually takes place soon after sending the registration.


2.8 The customer is solely responsible for content that s/he sets in accessible areas. These may not infringe rights of third parties. A claim to storage or publication of discontinued content, such as product evaluation, does not exist.


2.9 The customer must abstain from any disruption of the website www.littleroo.ch or further use of the accessible data outside the respective platform’s intended use. Proven manipulation with the aim of obtaining unauthorised payments or other benefits to the detriment of Little Roo or other parties may, in addition to legal consequences, also result in the loss of access to www.littleroo.ch. Customers are entitled to use the online offer within the scope of the respective availability. The use of the content may only be for private, non-commercial purposes.


2.10 Each customer is only entitled to maintain one customer account. We reserve the right to delete multiple registrations, to warn customers who violate the provisions mentioned herein, to warn or delete or modify content.


2.11 A claim for constant access to the website or access to the data or other services offered does not exist. Little Roo makes no guarantee that the platform or parts of the services are always available.


3. Delivery and shipping costs


3.1 The products are provided and / or delivered after dispatch as far as possible within the specified delivery times, which are indicated. If the order cannot be executed in whole or in part, the customer will be informed of the unavailability. Temporarily non-deliverable products are marked for the customer; the customer's order stands. Little Roo will notify the customer of any expected delay in delivery. Reasonable delivery delays do not entitle the customer to refuse acceptance of the ordered items, to cancel the contract, to claim damages or to reclaim the purchase price.

 

Little Roo shall have no liability for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered here-under or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).


3.2 Little Roo points out that all products in the shop are only available in commercial quantities. 


3.3 Little Roo only delivers to customers and addresses in Switzerland and Lichtenstein. 


3.3.1 The shipping cost of the customer is as stated upon calculation at checkout, unless Little Roo notifies the customer that an error in calculation has occurred, whereby Little Roo retains the right to cancel the contract and refund the money. When applicable and when entered upon checkout, special vouchers and codes may apply. In general, economy post for all orders, unless otherwise stated, shall apply with a fee of CHF 7.00 and express post CHF 12.00. 


3.4 Deviations from this are possible. Little Roo may separately inform the customer about different formats of delivery prices.


3.5 Should the customer notice any damage from transport to the goods upon receipt and unpacking of the goods, he or she must immediately, but no later than within two working days, file a complaint including photos of the damaged part(s) to info@littleroo.ch or by letter to Little Roo c/o Bollag Unter Altstadt 10 6300 Zug.

3.6 If customers have any questions about shipping costs, Little Roo can be reached at info@littleroo.ch


4. Transfer of benefit and danger


4.1 Benefit and risk are transferred to the customer immediately upon transfer of the goods to the supplier (forwarding agent, carrier) for delivery or delivery to the address specified by the customer.


4.2 The customer shall bear the damage arising from the use of mail, telephone, fax, e-mail or other types of transmission or transport facilities, in particular through misunderstandings, losses, delays, irregularities or duplicate copies, provided that Little Roo carries out the customary business care.


5. Prices


5.1 The prices quoted by Little Roo at the time of order apply. The prices are in Swiss Francs (CHF) and include VAT. Any change in the tax rate may affect the price of the products. Little Roo reserves the right to change its prices at any time without notice, however, the customer will only be charged the price quoted on the day of the order in the online shop, unless an error has occurred in which case Little Roo retains the right to cancel the order and refund the price paid.

 

Occasionally, an error may occur and goods or shipping may be either incorrectly priced or described on the website, or within marketing materials associated with the business, in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.


5.2 Little Roo can offer sales and special offers through its online shop or social media platforms. These offers are only valid as long as they are published on the website or Little Roo's social media platforms (Instagram and Facebook) and cannot be claimed retroactively.


5.3 The delivery costs will be charged to the customer separately. We must receive payment for the whole of the price of the goods you order and purchase, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing. The actual delivery costs are displayed in the shopping cart before the order is placed, unless an error has occurred or unless they are goods where the delivery services require an agreement with Little Roo and are offered separately to the customer by Little Roo.


6. Payment 


6.1 Payment: 
Little Roo offers the following payment options (in CHF): 
•  Payment in advance by direct bank transfer 
•  Credit cards VISA, MASTERCARD, AMERICAN EXPRESS

  • Payment in advance: This payment method is possible for all orders in the online shop, as well as for orders by e-mail and telephone. Once the payment has been received in full, Little Roo will send the customer a confirmation e-mail stating the estimated shipping date. If full payment does not take place within three days, even after the renewed request has been made, the order will be canceled without Little Roo’s obligation to deliver. 

To pay in advance, please quote the order number and transfer to:
UBS
In favour of: Little Roo LLC
IBAN: CH32 0025 4254 1976 0801 Z

SWIFT/BIC: UBS WCHZH80A
                                                             

6.2 The customer receives instructions for the payment process when placing his or her order. All payments by credit card are handled via Wix Payments. The data is encrypted by the SSL protocol and transmitted for processing.

6.3 All credit/debit card holders are subject to validation checks and authorisation by the card issuer. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or purchase or if PayPal charges you for making the order.


7. Retention of title 
The ordered goods remain in the full ownership of Little Roo until proper payment is received.


8. Returns, Cancellations, and Warranty for Defects


8.1 In the event of manufacturing defects of the product purchased by the customer, Little Roo’s warranty is limited, upon the customer returning the product, to exchanging the item if it is in stock or available, or refunding the purchase price, if the customer meets the conditions and deadlines set out in the following paragraph. Little Roo is entitled to offer a replacement or a remedy, at its discretion.


8.2 Regardless of any complaints about the product, the customer, if s/he is a consumer, has a 10-day right of withdrawal from receipt of his or her order to return the product to Little Roo for exchange (if the product is available and in stock) or receive a credit note, without incurring additional charges beyond the costs of postage. Excluded from the right of return in accordance with section 8.2 are specially marked products, sale items or those sold for a reduced price. The right of withdrawal for telephone purchases applies exclusively in the context of Art. 40a ff. OR, but does not establish any further rights.


8.3 For returns, the customer bears all costs incurred by the return (postage and packaging).


8.4 In order to return a product for exchange or credit note, the customer must first send an e-mail including the returns form, which includes the order number, article and return reason, to customer service at info@littleroo.ch. If the customer does not contact customer service within ten days, Little Roo is entitled to refuse the return. In addition, the goods must be sent in their original, unopened packaging in a faultless, intact and original condition immediately or no later than 10 days from the date on which the customer asserted the right to return, and in their original packaging to Little Roo c/o Bollag Unter Altstat 10 6300 Zug, Switzerland, otherwise the right of return expires. Little Roo reserves the right to refuse repayment until the goods have been returned or evidence of return has been provided.


8.5 Special orders (products ordered on special customer request and not included online) cannot be canceled or returned.


8.6 Little Roo accepts no liability or grants no right of return for self-inflicted defects in the case of improper self-construction of the customer of furniture and / or other goods purchased from Little Roo. 


9. Data protection and privacy policy


9.1 The protection of the data and the privacy of the customers are important to Little Roo. The privacy policy forms an integral part of these terms and conditions. By accepting the terms and conditions, the customer also agrees to the privacy policy. 

 

9.2 Information you provide to us

When you use the Website we ask for and collect certain personal information about you. This information is necessary for the proper functioning of the Website and for the adequate performance of the contract between you and us and between the Customers of the Website. Personal information is also necessary to allow us and the Users to comply with the legal obligations as set forth in this Agreement. We collect only such information which we need to be able to provide you with the requested services.

 

Account sign-in and profile information: when you create and sign up for an account, we require such details such as your first name, last name, email address, and date of birth. To use certain features of the Website we may ask you to provide certain information which may include your address, phone number, and a profile picture.

This applies to any information collected from third party services including Instagram, Facebook, Linkedin, Twitter and other sources. 

 

Payment Information: Little Roo’s platform uses Wix Payments connect as payment Platform. Wix Payments is responsible for transactions. Wix Payments owns the customer details.  

 

9.3. Data Retention

 

Little Roo is entitled to retain your personal information for as long as is necessary for the performance of this Agreement. In case you terminate this Agreement, we may retain some of your personal information to the extent necessary for pursuing our legitimate business interests, meeting technical requirements or our backup services or complying with our legal obligations.

 

9.4. Cookies (pop-up box)

 

This Website uses cookies. By continuing to use this website you are giving consent to cookies being used. For information on cookies and how you can disable them, read below.  

 

9.4.1. Cookies Policy

 

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.

 

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

 

9.4.2. Cookies on this website

 

We use both session cookies and persistent cookies on this website.

 

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. The cookies used on this website include those which are strictly necessary cookies for access and navigation, cookies that track usage (performance cookies), remember your choices (functionality cookies), and cookies that provide you with targeted content or advertising

We may use the information we obtain from your use of our cookies for the following purposes:

 

(1) to recognise your computer when you visit our website.

(2) to track you as you navigate our website, and to enable the use of any e-commerce facilities.

(3) to improve the website’s usability.

(4) to analyse the use of our website.

(5)  in the administration of this website.

(6) to personalise our website for you, including targeting advertisements which may be of particular interest to you.

9.4.3 Third party cookies

 

When you use our website, you may also be sent third party cookies.

Our advertisers and service providers may send you cookies. They may use the information they obtain from your use of their cookies:

(1)  to track your browser across multiple websites.

(2)  to build a profile of your web surfing.

(3)  to target advertisements which may be of particular interest to you.

In addition, we use Google Analytics and Webtrends to analyse the use of this website. Google Analytics and Webtrends generate statistical and other information about website use by means of cookies, which are stored on users’ computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: [http://www.google.com/privacypolicy.html]

 

9.4.4 Blocking cookies

 

Most browsers allow you to refuse to accept cookies. For example:

(1) in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;

(2) in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

(3) in Google Chrome you can adjust your cookie permissions by clicking “Options”, “Under the hood”, Content Settings in the “Privacy” section. Click on the Cookies tab in the Content Settings.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use certain features on this website (log on, access content, use search functions).

 

9.4.5 Deleting cookies

 

You can also delete cookies already stored on your computer:

(1)  in Internet Explorer, you must manually delete cookie files;

(2)  in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.

(3)  in Google Chrome you can adjust your cookie permissions by clicking “Options”, “Under the hood”, Content Settings in the “Privacy” section.  Click on the Cookies tab in the Content Settings.

Obviously, doing this may have a negative impact on the usability of many websites.

 

By clicking "I AGREE" button yourself (or "ACCEPT") , you affirm that you have reached the legal age of majority, understand this agreement and accept its terms, and accept our Privacy Policy, which is incorporated into and considered a part of this agreement. Little Roo’s Privacy Policy is available online on our Website. If you are under the legal age of majority, your parent or legal guardian must consent to this agreement and our Privacy Policy.


10. Changes to the Terms and Conditions 


Little Roo may amend or amend these Terms and Conditions and the Privacy Policy at any time. Adjustments or changes to the GTC will be communicated in an appropriate manner, in particular by appropriate publication on the Little Roo website.


11. Conditions of Use of the Website 

The use of the website www.littleroo.ch is only permitted for private use. Any commercial use, in particular to resell products purchased from Little Roo’s online shop to third parties, is prohibited.


12. Lien and settlement 


Little Roo has a right of set-off for all claims arising from the business relationship.


13. Severability clause 


13.1 Should one or more clauses of these Terms and Conditions be or become invalid, void or unenforceable, this shall not affect the validity, effectiveness and enforceability of the remaining provisions.


13.2 In this case, the parties undertake to replace the ineffective, void or unenforceable clause with one or more effective clauses, the content of which comes as close as possible to the economic intentions and purposes pursued by the parties. The same procedure must be followed if one or more gaps in this contract become or become apparent.


14. Place of Jurisdiction and Applicable Law 


14.1 Swiss substantive law shall apply exclusively, to the exclusion of the UN Sales Convention (CISG).


14.2 If the customer makes the order for personal or family needs, the place of jurisdiction is determined in accordance with Art. 32 ZPO. In all other cases, only the courts at the domicile of Little Roo have jurisdiction. 

bottom of page